Shipping Details
Traverse Bay Farms Shipping and Tracking:
This special page was created to answer your questions regarding shipping and tracking information about your order. If you have additional questions regarding our shipping or are in need of addition assistance, feel free to contact us toll-free at 1-877-746-7477 or direct dial at 1-231-533-8788.
If you're wondering how we are able to ship our products all over the world without breakage, you gotta check out the video to the right. You'll enjoy watching us putting our boxes through the test and throwing a box of cherry juice concentrate over 6 times into the air over.
After you watch the video, you'll have the confidence and knowing that you order will arrive undamaged.
Yes, order tracking is provided by both UPS and US Priority Mail. Free shipping orders of 3 bottles or less of capsules will be shipped via First Class Mail.
You will receive an email with tracking information after your order is shipped. You can use the tracking code provided in the email to track your order.
In addition, you can log into your account and we have a special "Track My Order" section. Once logged in, you can simply track your order.
We ship most of our products via UPS, and some orders via US Postal Service. If we receive your order before 12 noon EST, it will leave our warehouse that same day. With regular shipping (see "...faster shipping" below), you may expect to receive it within 1 to 7 days, depending on your location.
Does Traverse Bay Farms offer faster shipping?
Yes! For items that have a shipping charge you have the option of regular UPS ground, 3 Day Select, 2nd Day Air or Next Day Air. For "free shipping" items you can call or email our office if you need faster shipping. UPS only ships out on Monday through Friday, so please consider this when placing a a weekend order.
- See more at: http://www.traversebayfarms.com/shipping.htm#sthash.U5zzsP0l.dpuf
Are there any charges for handling and packaging materials?
No, we do not add additional handling or packaging costs to your order. The United Parcel Service (UPS) shipping cost is automatically calculated by our shopping cart when you order.
What items are shipped FREE?
We offer a variety of products with free shipping *.
- Fruit Advantage Free Shipping Exclusive Page
- Any of the Fruit Advantage dried fruit products in a 4 pound package. We offer dried cherries, dried strawberries, dried raspberries, organic dried cherries, organic dried blueberries, natural (no added sugar) dried cherries and chocolate-covered dried cherries
- Tart Cherry Capsules and Fruit Supplements
- Gout Haters Cookbooks
* If you order additional products requiring shipping, you will have a shipping charge; however, the items above will not be included in the weight calculation for shipping fees.
Can I ship an order to an address different than my own?
Of course! We'll even include a free gift card with the order. Simply type your credit card billing address in the first location on the shopping cart, and then the shipping address underneath. To send a gift card, write your message in the "Comments" box in during the shopping cart process.
Yes! Our capsules (visit www.cherrycapsules.com) and books can be shipped to select international addresses.
Traverse Bay Farms Shipping Information*?
At-A-Glance: How our Products are Shipped:
UPS:
United Parcel Service - UPS.
USPS:
United States Post Office.
Long-Haul Shipping
LTL - Pallets of products shipped to distributors and stores.
Traverse Bay Farms Rewards Program — Frequently Asked Questions
The Traverse Bay Farms Rewards Program (also called "Join the Club") is a free customer loyalty program at traversebayfarms.com.
Members earn points for creating an account, making purchases, following Traverse Bay Farms on social media, and referring friends, then redeem those points for money-off discount codes at checkout.
Below are answers to the most common questions about how to join, earn points, and redeem rewards.
Joining the program
Is the Traverse Bay Farms Rewards Program free to join?
Yes. The Traverse Bay Farms Rewards Program is completely free.
There is no membership fee and no purchase required to join — you simply create a free account at traversebayfarms.com to start earning points.
How do I join the Traverse Bay Farms Rewards Program?
Joining takes three steps:
(1) Sign up by creating a free account at traversebayfarms.com,
(2) earn points every time you shop and through other rewarded actions, and
(3) redeem your points for exclusive discount rewards.
You can join by clicking "Join Now" on the rewards page. Existing customers can click "Log In" to access their points.
Do I get points just for signing up?
Yes. When you create your free Traverse Bay Farms account you earn a one-time welcome bonus of 25 points. This is credited automatically once your account is set up.
Earning Points
How do I earn points at Traverse Bay Farms?
You earn points at Traverse Bay Farms in several ways:
- 100 points for creating an account,
- 1 point for every $1.00 you spend,
- 100 points on your birthday, 25 points for visiting the Traverse Bay Farms Facebook page,
- 50 points for sharing the Traverse Bay Farms website on Facebook,
- 10 points for following Traverse Bay Farms on Instagram,
- 200 points for each friend you successfully refer.
How many points do I earn per dollar spent at Traverse Bay Farms?
You earn 1 point for every $1.00 you spend at Traverse Bay Farms.
For example, a $50 order earns 50 points. Points from purchases are added to your rewards account automatically.
Do I get birthday points from Traverse Bay Farms?
Yes. Traverse Bay Farms rewards members with 100 points on their birthday each year. Add your birthday to your account profile so the points can be applied.
Can I earn points by following Traverse Bay Farms on social media?
Yes. Traverse Bay Farms gives points for social actions:
- 25 points for visiting the Traverse Bay Farms Facebook page,
- 50 points for sharing the Traverse Bay Farms website on Facebook,
- 10 points for following Traverse Bay Farms on Instagram.
These are typically one-time bonuses per action.
Redeeming Points
What rewards can I redeem my points for?
Traverse Bay Farms members redeem points for money-off discount codes at checkout. The reward tiers are:
- 350 points for $10.00 off,
- 700 points for $20.00 off,
- 1,050 points for $30.00 off.
You choose the reward you want when you have enough points.
How many points do I need for a discount at Traverse Bay Farms?
At Traverse Bay Farms,
- 350 points gets you $10.00 off your order,
- 700 points gets you $20.00 off,
- 1,050 points gets you $30.00 off.
You can save your points until you reach the reward tier you want.
How do I redeem my Traverse Bay Farms points?
Redeeming points is easy. Click "Redeem My Points" in the rewards panel and select an eligible reward (for example, $10.00 off for 350 points). You'll receive a discount code — copy that code and paste it into your shopping cart during checkout. The code is also emailed to you for convenience.
Where do I enter my Traverse Bay Farms reward code?
Paste your reward discount code into the discount-code field in your shopping cart during checkout at traversebayfarms.com.
The same code is emailed to you, so you can also copy it from your email if you check out later.
How do I check my Traverse Bay Farms points balance?
Log in to your Traverse Bay Farms account at traversebayfarms.com and open the rewards panel to see your current points balance and the rewards you can redeem.
Referring Friends
How does the Traverse Bay Farms refer-a-friend program work?
With the Traverse Bay Farms referral program, you give friends 10% off their first purchase of $30.00 or more, and you earn 200 points for each friend who makes a successful referral purchase.
Share your referral link from your rewards account to get started.
How much is a Traverse Bay Farms referral worth?
Each successful referral earns you 200 points at Traverse Bay Farms, and your referred friend gets 10% off their first order of $30.00 or more.
Referral points can be combined with your other points toward reward tiers ($10, $20, or $30 off).
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